Ticket

A ticket is a work order that allows managing a task or incident within a fleet operation. Its function is to structure the process from opening to closing, with statuses, responsible parties, times, attachments, and traceability. In vehicle management, tickets organize corrective work, preventive maintenance, expirations, and other tasks to improve control, tracking, and operational efficiency.

What is a ticket?

A ticket is a work order with which a company manages an operational need within the fleet. It can originate from a failure, scheduled maintenance, a document expiration, or a specific procedure, and allows tracking the work in an organized manner until its resolution.

In fleet management, a ticket is not just an administrative record. It is the piece that structures the workflow: it defines what is being managed, what state it is in, who is responsible, how long it has taken, what documentation it has, and what result it had.

Without tickets, the operation loses visibility. With them, the company can measure, compare, automate, and improve the way it manages its fleet.

What is a ticket used for in a fleet?

A ticket is used to organize and control work on vehicles, drivers, or documentation. Its main value is that it allows managing each case with a defined sequence, avoiding information loss and improving coordination between involved areas.

Through a ticket, the company can assign responsible parties, record statuses, upload attachments, leave comments, measure partial and total times, and build a history of what happened in each intervention.

This improves operational visibility and also facilitates subsequent analysis. When tickets are well managed, it is simpler to detect bottlenecks, compare suppliers, review costs, and understand what is happening in the fleet.

What types of tickets exist?

In fleet management, the most common ticket types are corrective, preventive, and expiration. Depending on the operation, other specific categories may also exist, such as administrative tickets.

The corrective ticket is used to resolve failures, incidents, or unplanned damages. The preventive ticket is linked to scheduled maintenance and can be triggered based on controls defined by kilometers, time, or hours. The expiration ticket is used to manage documentation or requirements with expiration dates. Administrative tickets allow organizing procedures related to the operation.

Each type addresses a different need, but all share the same logic: open, manage, document, and close the work with traceability.

What information does a ticket include?

A ticket typically includes the type of work, identifying number, status, dates, associated service, involved entity, responsible party, supplier or workshop assignment, management times, and attached documentation. It can also record comments, budget, tasks completed, and change history.

This structure allows each action to be documented from beginning to end. That way, the company not only knows that there was an intervention, but also when it occurred, who participated, how long it took, and what result it had.

When the operation works with many vehicles and multiple actors, that traceability ceases to be a detail and becomes a critical necessity.

Use cases for tickets

How VEC Fleet can help

VEC Fleet helps manage tickets in a structured way within a 360° platform. In its operation, tickets function as work orders for corrective maintenance, preventive maintenance, expirations, and administrative tasks, with a ticketing system that organizes active actions and allows filtering them by type, number, status, date, service, entity, responsible party, and other criteria.

Additionally, within each ticket it is possible to work on supplier or workshop assignment, indicate if the vehicle is in the workshop, load budgets, approve or re-quote, record closing tasks, attach files, comment, and measure partial and total management times. This traceability allows better control of each intervention and detecting operational deviations with more context.

VEC Fleet also integrates indicators and dashboards where tickets impact KPIs such as tickets in management, budgeted, approved, and ready for pickup, which improves operational visibility and fleet responsiveness.

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