TT stands for total time and is used to measure the complete duration of a ticket from opening to closing. In a fleet operation, this indicator allows you to understand how long a task takes to resolve end-to-end, compare performance between processes, and detect operational deviations. Its value lies in offering a global view of the work cycle to improve control, predictability, and efficiency.

What is TT?

TT stands for total time. In fleet management, it is used as an indicator to show how much time passes during the entire lifecycle of a ticket, from when it is created until it is closed.

Unlike a partial metric, TT offers an integrated reading of the action. It doesn’t focus on a single stage, but on the complete path of the work. That’s why it is a central reference for evaluating the actual speed of resolution.

When a company needs to know how long a work order takes to complete, TT is the metric that answers that. Its reading is straightforward and allows comparison between tickets, types of work, workshops, suppliers, or periods.

What is total time used for in a ticket?

Total time is used to measure the complete duration of an action and understand its overall efficiency. It allows you to know if a job was resolved within the expected time or if there were significant delays.

This indicator also helps compare results between ticket types, workshops, bases, or periods. This way, the company can identify where better results are achieved and where improvements are needed.

Furthermore, it is a key metric for evaluating the responsiveness of the operation. High TT can indicate bottlenecks, lack of coordination, or problems in the decision chain.

What is the difference between TT and TP?

TT and TP complement each other, but they don’t measure the same thing. TT represents total time, that is, the complete duration of the ticket. TP represents partial time, that is, the time spent in a specific stage or section of the process.

TT helps answer how long the action took end-to-end. TP allows understanding where that time was consumed. Looking only at TT gives a global view, but combining it with TP allows better interpretation of the causes of a delay.

In a fleet operation, this difference is very important. A ticket can have high TT for multiple reasons, and partial times help explain it. But TT remains the central metric for evaluating the final result of the action.

Why is TT important for fleet management?

TT is important because it converts the duration of each ticket into measurable and comparable data. When a company can see how long each action takes, it can identify patterns, anticipate bottlenecks, and improve the overall planning of its operation.

It also provides context for decision-making. If certain types of tickets have higher TT than others, this may indicate a real difference in complexity or an opportunity to improve the workflow.

In fleets with high volume of maintenance, repairs, or procedures, controlling the TT of each ticket allows a clearer reading of operational efficiency and working with concrete indicators to improve.

Use cases for TT

How VEC Fleet can help

VEC Fleet helps control TT within more organized and traceable management. In the work ticketing system, each ticket shows TP and TT as time indicators for the action and for the delay between the different states until its closure.

Additionally, VEC Fleet incorporates operational and analytical dashboards that allow tracking response times by action, manager, workshop, and ticket type, comparing results between periods and regions.

This allows working with more control over the actual duration of each action and making decisions based on concrete data to reduce times and improve operational efficiency.

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